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Data and privacy

Privacy Policy

Personal data connected with VulkanBet accounts and gambling services is handled by Verbenaz Limited, registration number HE 385376, Kasou 13, Strovolos 2062, Nicosia, Cyprus, together with Intelligent Innovations N.V., registration number 142065, Groot Kwartierweg 10, Livestrong Building, Curacao.

Privacy questions can be sent to .

Personal Data

Data processed in connection with an account can include:

  • name and date of birth;
  • email address and phone number;
  • account credentials;
  • IP address, browser and device information;
  • account activity and gambling history;
  • bonus and promo-code activity;
  • payment and transaction information;
  • communication with customer support;
  • self-exclusion and gambling-limit information.

Verification can also require identity documents, proof of address, payment-method information, photographs, bank records or source-of-funds information where required.

Why Data Is Used

Personal data can be processed to:

  • create and maintain an account;
  • provide casino and betting services;
  • process deposits and withdrawals;
  • verify identity and age;
  • prevent fraud, money laundering and unauthorised account use;
  • comply with gambling and financial regulations;
  • provide customer support;
  • apply self-exclusion and responsible gambling controls;
  • protect website and account security.

Marketing communications require the relevant consent where required by law.

Data Sharing

Personal data can be shared where necessary with service providers involved in:

  • payment processing;
  • identity verification and KYC;
  • fraud and anti-money-laundering checks;
  • hosting and security;
  • customer support systems;
  • casino game services;
  • legal, audit and compliance work.

Banks, payment providers and competent authorities may also receive information where required for transactions or legal compliance.

Personal data is not shared with unauthorised third parties.

Cookies and Technical Data

The website can use essential cookies and similar technologies for login sessions, security, account functions and site preferences. Browser, device, IP and technical activity data can also be processed for security, fraud prevention and service operation.

Analytics or preference cookies can be used where enabled and, where required, with the relevant consent. Cookie preferences can be changed through the site’s cookie controls where available.

Data Retention

Personal data can be retained for up to six years from the last visit or account closure, subject to legal and regulatory record-keeping requirements.

Some records may need to be kept for the period required by anti-money-laundering, transaction, dispute or legal obligations.

Privacy Rights

Depending on applicable law, data-protection rights can include:

  • access to personal data;
  • correction of inaccurate information;
  • deletion where legally permitted;
  • data portability;
  • withdrawal of consent for processing based on consent;
  • objection or restriction where applicable.

Identity confirmation may be required before a privacy request is completed. Some requests can be limited where retention is required by law.

Privacy requests can be sent to .

Account Security

Passwords and account credentials should remain private. Support will never need a full payment-card number, password or other secret authentication information by email.

Suspected unauthorised account access should be reported through Contact.

Underage Users

VulkanBet services are not available to anyone under 18 or below the higher legal gambling age that applies in their jurisdiction.

Age and identity verification can be used to prevent underage gambling.